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Frequently Asked Questions

We've created a list of our most frequently asked questions to give you peace of mind.

Call 020 3880 5666
Plumber and Van

We’ve tried to answer the most commonly asked questions below, but please don’t hesitate to get in touch on 020 3880 5666 or send a message using our contact form.

Let’s get started.

Do you have a call-out charge?

No. Unlike many other plumbing companies, we don’t charge customers a call out fee. You’ll only be charged for the work we do. We don’t charge for time spent travelling to and from the job and we don’t have any hidden charges.

Do you provide free quotes?

Yes we do. However, if the work is fairly straightforward and likely to take less than 3 hours we can give you an estimate over the phone. For more complicated jobs, or jobs likely to take more than 3 hours, we will arrange a free ‘no-obligation’ for you.

Is your work guaranteed?

Yes. Our workmanship is covered by our 12-month guarantee on parts and labour. Parts are covered under the manufacturer warranty, usually 12-months upwards. You can read more about our guarantee in our terms and conditions.

Are you insured?

Yes. We have comprehensive public liability insurance with a liability of £2 million. We also have professional indemnity cover.

Can I supply my own parts?

Yes. We are happy for you to source and purchase parts yourself. We offer a collection service, although this costs extra. Obviously, we cannot be held responsible for any parts that are incorrectly ordered. Please note: parts that are not supplied by us are not covered under our guarantee.

When is payment required?

Payment is due on completion of the work. We’ll raise an invoice which will be emailed to the email address you’ve supplied at the time of booking. Occasionally we may require a deposit for materials and parts that are required to complete the work.

How can I pay?

Most customers prefer to pay by card. It’s also possible to pay via BACs. Unfortunately, we don’t accept cheques and our engineers are not permitted to accept cash payments. Your invoice will include both our bank details and a link to our Stripe payment gateway where you can pay by card.

If you need any further advice please do not hesitate to call our office on 020 3880 5666.

Meet the Team

You can always count on our friendly team of registered plumbers and gas engineers for their expertise, trustworthiness and professionalism.

Ian - Office

Ian

Matt - Office

Matt

Mick - Gas Engineer

Mick

Taz- Gas Engineer

Taz

Spencer - Plumber

Spencer

Ray - Plumber

Ray

Why Choose Us?

Here are just a few of the many reasons why it makes sense to make Palace Plumbers your first choice when it comes to reliable plumbing and heating services.

Local Company

Local Company

Rated Excellent on Trustpilot

Rated Excellent on Trustpilot

All Work Guaranteed

All Work Guaranteed

Fully Insured

Fully Registered & Insured

No Call Out Fee

No Call Out Fee

What Our Customers Say

At Palace Plumbers we pride ourselves on transparency and trustworthiness, and this is one of the main reasons why the majority of our work comes via referrals and recommendations from many of our satisfied customers.

Accreditations

At Palace Plumbers we have attained a number of accreditations from trade bodies that reflect our focus on delivering our services to the highest possible standards.

Worcester Accredited Installer
Vaillant Approved Installer
Gas Safe Register Logo
Megaflo G3 Qualified Installer
City & Guilds Logo
Local Heroes back by British Gas

Talk to our team for help and advice or to book

Call 020 3880 5666